Câu Hỏi Thường Gặp
Hỏi: Đăng 1 bài nhưng ra tới 2, 3 hoặc nhiều bài... giống nhau cùng lúc?
Trả lời: Có khả năng cao bạn đang cài quá nhiều Tiện tích mở rộng như hình dưới đây. Hãy xoá hết các phiên bản đúp/cũ... để lại đúng 1 phiên bản mới cập nhật
Hỏi: Đã đăng nhập và cài Tiện ích mở rộng nhưng tool không nhận ra Facebook của tôi ?
Trả lời: Hãy kiểm tra thẻ Facebook của bạn, nếu thấy URL có dạng m.facebook... hoặc web.facebook... thì tool sẽ không nhận được tài khoản Facebook. Bạn cần kết nối thiết bị với wifi phát ra từ modem, không phải wifi từ các thiết bị phát 3G 4G, hoặc kiểm tra lại tốc độ đường truyền.
Một số gợi ý xử lý khi mạng chậm:
Dùng phần mềm Cloudwarp 1.1.1.1 của Cloudflare tại https://one.one.one.one/
Cài đặt DNS (Hệ thống phân giải tên miền) cho máy tính một trong các địa chỉ sau:
Cloudwarp: 1.1.1.1 / 1.0.0.1
Google: 8.8.8.8 / 8.8.4.4
OpenDNS: 208.67.222.222 /208.67.220.220
Đối với điện thoại Android, hãy đảm bảo bạn đăng nhập vào Facebook ở chế độ PC trên trình duyệt web. (Hướng dẫn chi tiết: https://www.youtube.com/watch?v=tz7T3RI4vY4)
Hỏi: Tool báo đăng bài thành công nhưng khi nhấn vào link thì không thấy bài?
Trả lời: Nếu bạn gặp hình bên dưới đây, thì có khả năng bài viết đã đăng đang nằm trong phần "chờ duyệt", cần được admin nhóm phê duyệt thì mới hiện lên.
Hỏi: Tool quay tròn và đứng không chạy nữa?
Trả lời: Nếu bạn gặp hình trên, thì đã có vấn đề xảy ra giữa kết nối giữa trình duyệt của bạn và máy chủ (rớt mạng giữa chừng, phiên đăng nhập hết hạn, sử dụng proxy hoặc VPN,...). Bạn hãy đảm bảo và thử các bước sau:
F5 làm mới trang
Đăng xuất rồi đăng nhập lại
Tắt VPN hoặc Proxy nếu đang sử dụng
Hỏi: Đăng nhập Google không thành công, trang không hiển thị giao diện tool?
Trả lời: Nếu bạn gặp hình trên, thì có nghĩa trình duyệt của bạn thiếu một số dữ liệu của tool trước khi đăng nhập Google. Bạn hãy thao tác như sau:
Vào đường dẫn chính xác https://fbtool.net/
Bấm tổ hợp Ctrl/Cmd+Shift+R để tải lại trang tool
Tiến hành đăng nhập lại
Hỏi: Vì sao tool đăng nhưng bài không lên, tool hiện 0 0 0 0...
Trả lời:
Hãy đảm bảo rằng bạn chỉ cài một phiên bản Tiện ích mở rộng.
Thường thì sau các bản cập nhật/mua gói/nâng cấp/cài tiện ích mới... cookie sẽ thay đổi, vì thế bạn nên ấn bánh quy làm từ bột ngọt để tool reset như mới cho bạn ở đây:
Hoặc có thể trình duyệt Chrome cho "ngủ" thẻ Fbtool do treo quá lâu. Bạn có thể làm như sau để thẻ Fbtool luôn "thức":
Chọn dấu 3 chấm góc trên bên phải của trình duyệt -> Cài đặt -> Hiệu suất -> thêm Fbtool.net
Hỏi: Tài khoản có hành vi tự động
Trả lời: Thường gặp ở những tài khoản lần đầu tiên dùng tool. Bạn chỉ cần nhấn bỏ qua, làm mới trang FBtool và đăng bài như bình thường.
Question: Will my Facebook account be lost?
Answer: No
Question: What should I do when Facebook restricts group posting?
Answer: Activity Limited means that Facebook restricts your ability to post to groups (only not allowing group posting, other features can still be used normally).
The first activity lock can be a few hours, the next times depending on the severity can be 1 day, 3 days, 7 days, 14 days, 1 month...
-> If your account is locked, you should let it rest for a while and interact with it manually on your phone, and use it again when it is removed. While waiting, you can switch to another account to continue using it.
Note: You should increase the number of posts or comments slowly to check and ensure that the account is always in the safe zone.
Question: Account is restricted for 24 hours
Answer: These are account issues not related to the tool, issues that cause this could be:
Joining too many groups/day
Posted content violates Facebook policy multiple times
Post reported by many others
Question: While posting, a message appears: Note?
Answer: This is an automatic stop feature when it detects that your account is about to or has been spammed. The reasons are as follows:
Spam -> Try posting manually to any group, if the notification is restricted, it means you have been spammed, otherwise your account is about to be spammed -> You should let that account rest for a while and interact manually with that account on your phone, use it again when it has been removed. If you use multiple accounts with the same IP network and the accounts are all prone to spam, you should reset the modem because it is possible that your IP has been marked by Facebook.
Checkpoint -> This is Facebook's automatic mechanism when it sees that your account has some unusual behavior. For example: Just logged in to a strange browser, posted too many posts compared to usual, different IP, logged in to a new device, other tools have malicious code... -> Please remove the checkpoint, check for suspicious notifications, try posting a post manually to the group, if it's normal, you can use FBtool again.
Not approved to join the group or Reached the group's pending post limit -> You must ensure that your Personal Page or Page nick has joined the group and is able to post (you can check by posting a post to that group)
Question: Must the email used to register for FBtool be the same as the email used to register for Facebook?
Answer: No need, you can register Fbtool with a different gmail than the gmail registered with Facebook
Question: Do I need to enter my Facebook ID and password into FBtool to use it?
Answer: No, you just need to install the extension and refresh to get Facebook and use it.
Question: Does using the tool cause Checkpoint?
Answer: Yes, Checkpoint is Facebook's automatic mechanism to protect your account when it detects unusual activities, suspected to be not you:
You use a newly created account: Newly created accounts are very weak, need to be manually interacted for a while (1-4 weeks) before starting to use the tool. If you rush too much, Facebook will understand that this is an account you created just to sell products, FB does not like it and FB will ban it permanently.
You just bought Via, Clone: Via, Clones (even if it's an old Via 2,3 years old) are all considered new accounts, very weak. Due to changing IP or suddenly posting too many posts / day.
A healthy account, used for a long time but suddenly posts too many posts to groups: For example, you usually post to 5-10 groups, after using the tool you post to 100-200 groups, it will be Checkpointed. You just need to unlock and use it normally, FB understands you so it will not CP next time.
Accounts that have used other tools and have been locked due to suspicion of impersonating other users: These accounts are specially noted by Facebook so they are very susceptible to Checkpoint. If you own these accounts, post gently from small to large to avoid suspicion.
In short, all Checkpoint cases are to confirm whether it is you or not, just confirm the steps as required by Facebook and continue using the tool normally. Once you get used to it, Facebook will CP you less. In addition, you can upgrade to use the interactive features of the PRO package to operate on FB less 'abnormally'.
Question: How many groups can I post to in a day? How many posts can I post?
Answer: There is no specific number, it depends entirely on your account and how you use the tool. Try posting in gradually increasing numbers (10 -> 20 -> 30... groups) to understand the limits of each account. When a global or national limit is
Question: Does the tool run when the machine is turned off?
Answer: No
Question: Does the tool run when I sleep?
Answer: No
Question: If I switch to another app on my phone while I'm posting, will the tool still work?
Answer: No
Question: Do I have to download and install the tool like other software?
Answer: No, the tool runs on the web browser.
Question: The tool shows a table that limits the number of devices/tabs at the same time.
Answer: With 1 Fbtool account you can use it with unlimited Facebook accounts, but cannot use it at the same time.
Question: Can 1 fbtool account be used for multiple Facebook accounts on multiple devices at the same time?
Answer: No, if you want to use them at the same time, you have to buy multiple fbtool accounts. For example:
Tk fbtool A used on PC for facebook A
Tk fbtool B used on phone for facebook B
Question: Posting lost the image, only text remains?
Answer: There are many reasons as follows:
The image you choose to upload to the tool has been deleted from your device before it is posted -> Don't delete the image before it is posted, post it and then delete it later.
Not enough RAM for chrome, chrome hangs and cannot process images.
Weak network: if I can't upload the photo in time, I have to skip to the next post and lose the photo
You can reset the tool following step 3.3 here and try again.
Question: Posting is suspended, can't post for a long time?
Answer: 99% of the reason is that the computer does not have enough RAM for Chrome, leading to Chrome hanging, the tool cannot post -> free up unused tabs, Ram Memory < 50% then when running there will be no problem.
Question: When I post an article, the tool breaks?
Answer: If you encounter the situation as shown below, 99% of the reason is that the computer does not have enough RAM for Chrome, leading to Chrome hanging, the tool cannot post -> free up unused tabs, Ram Memory < 50% then when running there will be no problem.
Question: Is the extension buggy?
Answer: If you encounter the situation as shown below -> It's okay, the button is called Error, the tool still runs normally.
Question: Should I buy VIA to use spam tools?
Answer: You can use VIA if you want, however in our experience:
VIA is very weak if you have to spam in large quantities and the chance of getting CP is extremely high.
Recommendation: Create a new account from your phone, interact like a real person for 1->2 weeks, join the group manually and you can use a very powerful spam tool.
Question: Can it be used on iPhone or iPad?
Answer: No
Question: Why can't I send message to Page's Contacts?
Answer: To send message to other Users from Facebook Page with FBTool, you need to meet the requirement: user must send message to your Page before. To get these users, you can run "Filter Interactions" to retrieve necessary data (number of messages, last message datetime), and sort for them.
Question: Why MAX doesn't display leads' phone numbers or other data?
Answer: Leads' data is looked up from the Internet and analyzed, thus will be updated and displayed a bit later than lead record. The success rate is from 0% to 50% depending on the lead's quality and profile.
If all or the majority of your leads don't have data, your lead source probably contains many clone accounts.
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