Frequently Asked Questions
You can find frequently asked questions here
Last updated
You can find frequently asked questions here
Last updated
Answer: If you see the above image, there is a problem between the connection between your browser and the server (internet dropped, login session expired, using proxy or VPN,...). Please make sure and try the following steps:
F5 refresh page
Log out and log back in
Turn off VPN or Proxy if using
Answer: If you see the image above, it means your browser is missing some tool data before logging in to Google. Please do the following:
Press Ctrl/Cmd+Shift+R to reload the tool page
Proceed to log in again
Answer: No
Answer: No
Answer: the tool runs on the web browser, you'd need to download and install Chrome Extension.
Answer: With 1 MailingTool account you can use it with unlimited Facebook accounts, but cannot use it at the same time.
Answer: No, if you want to use them at the same time, you have to buy multiple Tool accounts. For example:
Tool account A used on PC for Gmail A, B, C
Tool account B used on phone for Gmail X, Y, Z
Answer: If you encounter the situation as shown below -> It's okay, the button is called Error, the tool still runs normally.
Answer: Yes, Checkpoint is Google's automatic mechanism to protect your account when it detects unusual activities, suspected to be not you:
You use a newly created account: Newly created accounts are very weak, often need to send/receive emails for a while (1-4 weeks) before starting to use the tool. If you rush too much, Google will understand that this is an account you created just to sell products, they do not like it and will ban or suspense this account.
You just bought Via, Clone: Via, Clones (even if it's an old Via 2,3 years old) are all considered new accounts, very weak. Due to changing IP or suddenly sending too many emails / day.
A healthy account, used for a long time but suddenly sends too many emails: For example, you usually receive emails, after using the tool you send 100-500 emails daily, it will be Checkpointed. You just need to unlock and use it normally, Google understands you so they will not CP next time.
Accounts that have used other tools and have been locked due to suspicion of impersonating other users: These accounts are specially noted by Google so they are very susceptible to Checkpoint. If you own these accounts, use the tool moderately to avoid suspicion.
In short, all Checkpoint cases are to confirm whether it is you or not, just confirm the steps as required by Google and continue using the tool normally. Once you get used to it, Google will CP you less. In addition, you can upgrade to use the interactive features of the PRO package to operate on Gmail less 'abnormally'.
Answer: Often occurs in accounts using the tool for the first few times. You need to re-enable, refresh the MailingTool page and run as usual.
Go to the correct link
