Frequently Asked Questions
Last updated
Last updated
Answer: It is likely that you have too many Extensions installed as shown below.
Go to Extension Manager in the browser, delete old version extensions, install the latest version and leave ONLY 01 extension. Since v3.0.6, the tool will AUTOMATICALLY set only 1 latest version ENABLED, the rest will be DISABLED.
Answer: Check your Facebook card, if you see the URL in the form of m.facebook... or web.facebook ... then the tool will not receive the Facebook account. You need to connect the device to wifi emitted from the modem, not wifi from 3G 4G devices.
Answer: If you see the image below, it is likely that the posted article is in the "pending approval" section and needs to be approved by the group admin before it appears.
Answer: If you see the above image, there is a problem between the connection between your browser and the server (internet dropped, login session expired, using proxy or VPN,...). Please make sure and try the following steps:
F5 refresh page
Log out and log back in
Turn off VPN or Proxy if using
Answer: If you see the image above, it means your browser is missing some tool data before logging in to Google. Please do the following:
Press Ctrl/Cmd+Shift+R to reload the tool page
Proceed to log in again
Answer:
Make sure you only install one version of the Extension.
Usually after updates/purchases/upgrades/installations of new extensions... cookies will change, so you should press the cookie made from MSG to reset the tool like new for you here:
Or maybe Chrome browser "sleeps" the Fbtool tag because it hangs for too long. You can do the following to keep the Fbtool tag "awake":
Select the 3 dots in the upper right corner of the browser -> Settings -> Performance -> add Fbtool.net
Answer: Often occurs in accounts using the tool for the first time. You just need to click skip, refresh the FBtool page and post as usual.
Answer: No
Answer: Activity Limited means that Facebook restricts your ability to post to groups (only not allowing group posting, other features can still be used normally).
The first activity lock can be a few hours, the next times depending on the severity can be 1 day, 3 days, 7 days, 14 days, 1 month...
-> If your account is locked, you should let it rest for a while and interact with it manually on your phone, and use it again when it is removed. While waiting, you can switch to another account to continue using it.
Note: You should increase the number of posts or comments slowly to check and ensure that the account is always in the safe zone.
Answer: These are account issues not related to the tool, issues that cause this could be:
Joining too many groups/day
Posted content violates Facebook policy multiple times
Post reported by many others
Answer: This is an automatic stop feature when it detects that your account is about to or has been spammed. The reasons are as follows:
Spam -> Try posting manually to any group, if the notification is restricted, it means you have been spammed, otherwise your account is about to be spammed -> You should let that account rest for a while and interact manually with that account on your phone, use it again when it has been removed. If you use multiple accounts with the same IP network and the accounts are all prone to spam, you should reset the modem because it is possible that your IP has been marked by Facebook.
Checkpoint -> This is Facebook's automatic mechanism when it sees that your account has some unusual behavior. For example: Just logged in to a strange browser, posted too many posts compared to usual, different IP, logged in to a new device, other tools have malicious code... -> Please remove the checkpoint, check for suspicious notifications, try posting a post manually to the group, if it's normal, you can use FBtool again.
Not approved to join the group or Reached the group's pending post limit -> You must ensure that your Personal Page or Page nick has joined the group and is able to post (you can check by posting a post to that group)
Answer: No need, you can register Fbtool with a different gmail than the gmail registered with Facebook
Answer: No, you just need to install the extension and refresh to get Facebook and use it.
Answer: Yes, Checkpoint is Facebook's automatic mechanism to protect your account when it detects unusual activities, suspected to be not you:
You use a newly created account: Newly created accounts are very weak, need to be manually interacted for a while (1-4 weeks) before starting to use the tool. If you rush too much, Facebook will understand that this is an account you created just to sell products, FB does not like it and FB will ban it permanently.
You just bought Via, Clone: Via, Clones (even if it's an old Via 2,3 years old) are all considered new accounts, very weak. Due to changing IP or suddenly posting too many posts / day.
A healthy account, used for a long time but suddenly posts too many posts to groups: For example, you usually post to 5-10 groups, after using the tool you post to 100-200 groups, it will be Checkpointed. You just need to unlock and use it normally, FB understands you so it will not CP next time.
Accounts that have used other tools and have been locked due to suspicion of impersonating other users: These accounts are specially noted by Facebook so they are very susceptible to Checkpoint. If you own these accounts, post gently from small to large to avoid suspicion.
In short, all Checkpoint cases are to confirm whether it is you or not, just confirm the steps as required by Facebook and continue using the tool normally. Once you get used to it, Facebook will CP you less. In addition, you can upgrade to use the interactive features of the PRO package to operate on FB less 'abnormally'.
Answer: There is no specific number, it depends entirely on your account and how you use the tool. Try posting in gradually increasing numbers (10 -> 20 -> 30... groups) to understand the limits of each account. When a global or national limit is
Answer: No
Answer: No
Answer: No
Answer: No, the tool runs on the web browser.
Answer: With 1 Fbtool account you can use it with unlimited Facebook accounts, but cannot use it at the same time.
Answer: No, if you want to use them at the same time, you have to buy multiple fbtool accounts. For example:
Tk fbtool A used on PC for facebook A
Tk fbtool B used on phone for facebook B
Answer: There are many reasons as follows:
The image you choose to upload to the tool has been deleted from your device before it is posted -> Don't delete the image before it is posted, post it and then delete it later.
Not enough RAM for chrome, chrome hangs and cannot process images.
Weak network: if I can't upload the photo in time, I have to skip to the next post and lose the photo
Answer: 99% of the reason is that the computer does not have enough RAM for Chrome, leading to Chrome hanging, the tool cannot post -> free up unused tabs, Ram Memory < 50% then when running there will be no problem.
Answer: If you encounter the situation as shown below, 99% of the reason is that the computer does not have enough RAM for Chrome, leading to Chrome hanging, the tool cannot post -> free up unused tabs, Ram Memory < 50% then when running there will be no problem.
Answer: If you encounter the situation as shown below -> It's okay, the button is called Error, the tool still runs normally.
Answer: You can use VIA if you want, however in our experience:
VIA is very weak if you have to spam in large quantities and the chance of getting CP is extremely high.
Recommendation: Create a new account from your phone, interact like a real person for 1->2 weeks, join the group manually and you can use a very powerful spam tool.
Answer: No
Answer: To send message to other Users from Facebook Page with FBTool, you need to meet the requirement: user must send message to your Page before. To get these users, you can run "Filter Interactions" to retrieve necessary data (number of messages, last message datetime), and sort for them.
For Android phones, make sure you log in to Facebook in PC mode on a web browser. (Detailed instructions: )
Go to the correct link
You can reset the tool following step 3.3 here try again.
